Returns and Exchanges

Here at Morgan Banks we always hope that you are happy with your purchase but of course there may be times when an exchange or refund are necessary.

You can return your unworn and unused item within 14 days of purchase, this applies to items purchased online only. For hygiene reasons we cannot accept back any earrings or piercing jewellery. 

Return costs must be covered by yourself, unless you are returning your item due to a fault. We will cover the cost of the return postage by refunding that money alongside the item cost.

Please email or call us to authorise your return. Our contact information is;

01539 722 333

Items must be returned with all their original packaging and any literature etc associated with the item.

We will issue the refund on the same day we receive the item back into our hands. Refund times then depend on individual banks processes. 

We are happy to refund and cancel an order up until the point the item leaves us for posting. Please call us or email us as a matter of priority of you wish you cancel your order.

01539 722 333